I forgot my password   

Recovering a lost or forgotten password

The first step towards the recovery of a forgotten password is to have an up-to-date email address. An accurate email address ensures that you do not lose an email account.  Please take a ensure that your email address associated with your account is up to date.

If you’ve forgotten your password, you can still log in:

If you have forgoton your password,      
              

1. Click on forgot password? Beneath the sign in box.
   
   
2. Type in your email address in the email box that appears on the next page and click on send email, and an email will be sent to you with instructions as to how to renew your password. Otherwise, click on cancel if you decide not to get a new password.
   
   
3. Open the message sent to your email account and click on the link provided to reset your password. This takes you to the reset password page of myjoye.com.
   
   
4. Type your new password in the reset password box and click reset password for your new password.
   
   
5. That takes you to the sign in page for you to sign in with your new password
   
   

Still need help?   Contact Support